° How is the purchase process?
A = It is very simple, you must first click on the product image to enter the detail, then select the size from the drop-down list, the color of the boxes and click on "Add to Cart". You will be asked for your name and email. When you click on "Checkout" you will be asked for information such as your delivery address. Then select the shipping option and last the payment option.
° What happens if the product doesn't fit or I don't like it?
R = We guarantee customer satisfaction. We offer free returns and size changes at a very low cost. Consume the "Exchange and Returns Policy" to see the details and conditions.
° Are the products made of genuine leather or synthetic leather?
A = In "SoloPiel" as the name implies, we offer ONLY legitimate LEATHER, we do not sell or offer synthetic leather products. All our products are manufactured by Mexican hands in León Guanajuato with the best quality leather.
° Are you manufacturers?
R = No. Solopiel.net is an online store that offers products manufactured in León Guanajuato with the best quality. We have been operating in that way for 13 years and managing very competitive prices, guaranteeing quality and 100% customer satisfaction.
° Can you make special products on design?
R = Yes, you can send to manufacture products on design but the quantities to request must be greater than 20 pieces in different sizes and pay the cost of a mold and a prototype. The price is set according to the difficulty of the model.
° Do you ship to the whole country (Mexico)?
R = Yes, subject to coverage of the parcel company chosen during the purchase process. For more information see Shipping Options and Policies.
° Do you issue a tax invoice?
R = Yes, the customer during the purchase process can add their RFC and fiscal address. Invoices must be requested no later than 72 hours after your purchase.
° Do you offer a guarantee?
R = Yes, we guarantee our products 100% for 30 days, if you want to return or change your garment after that period you must request it and it will be subject to review as the case may be. For more information see "Policy of Changes and Returns" .
° Do you offer wholesale prices?
R = Yes, the minimum purchase to obtain a wholesale price is 10 jackets, vests or coats that can be in different models, colors and sizes. For more information send us an email to email@example.com
° Can you make modifications to the garments such as manufacturing in a different color, changing the length of the sleeves, or customizing the garment?
R = Yes, as long as the model allows it, and the garment mold allows such modification, considering that in garments made to measure or with modifications, there are no changes or refunds. For more information you can contact us and we will gladly clarify your doubts.
° Can the products be physically seen in your store?
A = No, Solopiel.net, it is an online store, we do not have a physical store or showroom.